LETTER: Insurance Commissioner's Office looks out for us

Many might be unaware that there is a place to turn for help when insurance companies fail to do their job correctly and/or honestly. I was in this situation and was encouraged by a friend to contact the Insurance Commissioner’s Office and file a complaint. I did so, and was treated with respect and was actually listened to.

I followed their instructions and was kept up to date on my case. Thankfully, I had a positive outcome. Not every case will win, but, in my opinion, if businesses/insurance companies do not have someone overseeing them and holding them accountable for their work and the results of it, then absolutely nobody wins.

So my advice is, if you’re feeling as if your insurance claim’s decision was reached unjustly, call the Insurance Commissioner’s Office and file a complaint.

Wanda Whitehair

Parkersburg